Refund & Exchange Policy

GameKhelo is the seller for these orders. If your item arrives wrong, damaged, or not as described, report it within 48 hours of delivery with photos — we will replace it or refund you in full.

For Cash on Delivery orders, the Rs. 500 advance is non-refundable if you refuse delivery.

GameKhelo is a marketplace and payment intermediary for these orders — we do not own, inspect, or warrant items listed by other users.

Your protection is the escrow itself: your payment stays with GameKhelo until you confirm the parcel. If the seller does not ship, or you report a problem before confirming the parcel, your payment is returned to you.

Check your game when it arrives — once you confirm the parcel, the transaction is final and payment is released to the seller.

In disputes raised before confirmation, GameKhelo reviews evidence from both sides and decides one thing only: whether the escrowed payment goes to the seller or back to the buyer.

GameKhelo is not liable for the condition, authenticity, or functioning of items sold by other users.

Digital codes are non-refundable once delivered.

The diagnosis fee is non-refundable in all cases.

If we are unable to fix your device, you pay only the diagnosis fee — no repair charges apply.